My Experience with Cart
It’s a Tuesday, and I am leaving my Chemistry 101 class at Western Nevada Community College. Phrases like ionic mixtures and isotopes float in my head. Not long ago, I would have been very reluctant to take this class, because even with a certified interpreter, it’s a struggle to catch all the terminology and information I need at times for this class. That is a thing of the past now that I use CART.
CART is a real-time captioning service that provides you with a word for word transcript of what is being said, when it’s being said. I was skeptical at first about using it. I like my interpreters, and we work well together. But this semester, there was a conflict in schedule, and I couldn’t find a qualified interpreter for the class. So I figured I would give CART a try. It took a while to persuade everyone to let me try it, as it’s still a pretty new service and some were unsure of how it would work. But it was worth the wait, though! Now I not only have transcripts of the class, but an excellent resource of notes for studying. And the best thing is that I never miss any of the vocabulary that I need.
Thanks to Captions Unlimited of Nevada, Inc. and the hard work of Denise and Karen, I’m enjoying my chemistry class more than I ever thought possible. If you haven’t tried CART yet, give it a try. It’s another valuable communication tool!
Yesterday for my Mom’s graveside service, Denise of Captions Unlimited was set to CART the event. The chief problem was this was a graveside service in the middle of a cemetery, no buildings, no phone lines. Obstacles that were difficult but not insurmountable.
I have a laptop, so that was no problem. I also have a Treo and the software to use the Treo as a cell phone modem. I’d never used the software before but was going to make it work. A friend suggested a Bluetooth (wireless) connection between the laptop and the Treo would work best, so off to Circuit City for a USB dongle to do that.
For the audio line (so Denise could hear) we had a 2nd cell phone, we borrowed a Bluetooth headset from a friend and we were set.
Sunday we went to the cemetery to test everything, the data connection worked flawlessly, after some experimenting we found the best results were to have the cell phone on speakerphone. We got everything working perfecto.
Tuesday arrived and the big day, as we had everything working before, I figured 30 mins would be adequate to setup. As it was, everything that can go wrong did, the data connection wouldn’t come up, the sun washed out the laptop screen and then just when we thought we had it working, it died. (all was not lost, the pastor gave me a transcript) time had run out and the service was starting; the audio line was up throughout and Denise was able to send me some stuff I missed afterwards.
Some things we learned:
- The audio line worked excellent, Denise was able to hear most/all of the service.
- Allow at least an hour for setup, cuz if something can break, it will
- Bring a big umbrella and table for the laptop.
- With some ingenuity, lots of impossible things are possible.
- A hearing person to help set this all up is pretty much a must, especially when you need to make sure the audio is working.
Best in the Nation
I’ve worked for Denise directly, as well as known her from my work in the captioning industry. Her captioning ranks in the best in the nation. She has been recognized as a Fellow by the National Court Reporters Association for her contributions to the profession, and her speed and accuracy is world-class. I recommend her without reservation.
Amazing Client Communication
One of the best things about Captions Unlimited is that, regardless of my request or its timing, Captions Unlimited can magically cover any work we have. They put their clients first — even before themselves — sometimes canceling their own personal plans to help make sure something is covered. In the decade I have been working with Denise Phipps and Shawn, her office manager, no matter what time of day it is, I’ve dont think I’ve waited more than 10 minutes for a reply – their client communication is amazing.
Jeri Gargano, ASAP Sports, Inc.
Head and Shoulders Above Their Competitors
Captions Unlimited has provided quality and professional CART service to the Gallaudet University Board of Trustees for the past 12 years! The ability to perform at such a high level at Gallaudet takes a special talent and diligence, given the fact that our board meetings encompass a combination of spoken English and sign language. Denise and her staff are always prepared for the challenge and consistently produce top rate transcripts. Captions Unlimited is also retained for the Board’s annual retreat which takes place in various states across the country. Confidentiality is always maintained and has never been an issue. Their attention to detail, flexibility and exceptional customer service, places them head and shoulders above their competitors. Indeed, it is always a pleasure to work with Denise and her outstanding team!
Rita B. Jenoure, President and Board Liaison, Office of the President, Gallaudet University